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Privacy Policy

Who are we ?

We, Teletravel®, care about the privacy of users of our My Teletravel and are committed to protecting the information that users share with us when using therealtravel.com (collectively, “Digital Properties”), and we are fully committed to protecting and using your information in accordance with applicable law.

This Privacy Policy describes our practices regarding the collection, use and disclosure of your information through our digital properties, when you access the Site from your device.

Before accessing or using our site, please read this Privacy Policy carefully and ensure that you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy, and you remain opposed to our practices, you should immediately cease all use of our Digital Properties and Services. By using our site, you accept the terms of this Privacy Policy and your continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments thereto.

Use and transmission of personal data collected

Information we collect

Below are the different types of information we may collect.

  • ​Unidentified and non-identifiable information, which may be provided by you during the registration process or collected when you use our site (the “Non-Personal Information”). Non-personal information does not allow us to identify the person from whom it was collected. The Non-Personal Information we collect consists primarily of technical information and aggregated usage information.
  • Individually identifiable information, that is, information that identifies you or can, with a reasonable effort, identify you (“Personal Information”). The Personal Information we collect through the Site includes name, email address, address, telephone number, IP address or other information requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined.

How we collect information

​Below are the main methods we use to collect information:

  • ​We collect information when you use the site. When you visit our Digital Properties or use our site, we may gather, collect and record such usage, sessions and related information.
  • We collect information that you voluntarily provide to us. For example, we collect information that you provide to us when you contact us directly through any communication channel (for example when you send us an email with a comment or feedback).
  • We may collect information from third party sources as described below.
  • We collect information that you provide to us if you connect to our Services through third-party services like Facebook or Google.

Why we collect information

​We use your Personal Information for the following purposes:

  • ​To provide and operate the Site
  • To develop, personalize and improve our Services
  • To respond to your reactions, requests and queries and provide you with our assistance
  • To analyze demand and usage patterns
  • For other internal, research or statistical purposes
  • To strengthen our data security and fraud prevention capabilities
  • To investigate possible violations, enforce our terms or policies, or comply with any applicable law, regulation, or government authority.
  • To send you updates, notices, promotional materials and other information regarding our Services. If we send you promotional emails, you can opt out of receiving them by clicking on the unsubscribe link in those emails.

Who we share information with

We may share your information with our service providers, in order to operate our Services (for example, storing information on third-party hosting services, providing our technical support, etc.)

We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud, or security issues; (ii) to establish or exercise our rights to defend against legal claims; (iii) to protect our rights, property or personal safety, those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and/or manage your information through our authorized third party service providers (e.g. online service companies), to the extent reasonable for business purposes; or (vi) to cooperate with third parties to improve your experience. For the avoidance of doubt, we may transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion.

Please note that our Services allow you to participate in certain social activities such as posting content, information or comments, as well as following and chatting with other users. Please be aware that content or information you provide in these areas may be read, collected and used by others who have access to them. We do not recommend uploading or sharing any information that you do not wish to be made public. If you submit content to our Digital Properties or otherwise provide it in connection with the use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public who may access your information and content. You understand and acknowledge that, even after you or us remove it, copies of your information may remain viewable on archived or cached pages, or that a third party may have copied or stored such content.

Cookies and similar technologies

When you visit or access our Site, we allow certain third parties to use web beacons, cookies, pixel tags, scripts, tags and other analytics technologies and services (the “Tracking Technologies”). These Tracking Technologies may allow third parties to automatically collect information about you in order to improve how you browse our Digital Properties, improve the performance of our Digital Properties and personalize your experience on our Digital Properties, as well as for security and fraud prevention purposes.

Generally, cookies allow a website to recognize the user's computer. The most important thing to know about the cookies we place is that they serve to improve the usability of our website, for example by remembering site preferences and language settings.

​We will not share your email address, or any other Personal Information, with online advertising companies or advertising networks without your consent.

If you leave a comment on our site, you may save your name, email address and website in cookies. This is only for your convenience so that you do not have to fill in this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a post, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after one day.

Here is the list of cookies that we use on My Teletravel , described in the form: Cookie name, purpose, duration, type of cookie.

  • ​XSRF-TOKEN, used for security reasons, session, essential
  • hs, used for security reasons, session, essential
  • svSession, used in connection with user login, 2 years, essential
  • SSR-caching, used to indicate the system from which the site was rendered, 1 minute, essential
  • consent-policy, used for cookie banner settings, 12 months, essential
  • smSession, used to identify members connected to the site, session, essential
  • TS*, used for security and anti-fraud reasons, session, essential
  • fedops.logger.sessionId, used to measure system effectiveness, 12 months, essential

Important:

Other cookies may be integrated through the use of external apps or external integrations (e.g. Google Analytics, Facebook ads). These apps and integrations may place additional cookies on the website.

To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete or block them, visit https://aboutcookies.org/ or https://www.allaboutcookies. org/fr/ .

It is also possible to prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in your browser's "Options" or "Preferences" menu.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise negatively affect your user experience.

The following links may be helpful, or you can use your browser's "Help" option.

To opt out and prevent your data from being used by Google Analytics across all websites, see the following instructions: https://tools.google.com/dlpage/gaoptout?hl=en .

​We may change this cookie policy. We encourage you to regularly check this page for the latest information on cookies.

Content embedded from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor went to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

Comments & media

When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments. Visitor comments may be checked using an automated spam comment detection service.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you are using it. The confidentiality provisions of the Gravatar service are available here: https://automattic.com/privacy/ . After validation of your comment, your profile photo will be publicly visible next to your comment.

If you are a registered user and upload images to the Website, we advise you to avoid uploading images that contain EXIF ​​GPS coordinate data. Visitors to your website can download and extract location data from these images.

Where is the information stored?

Non-personal information

Please note that our companies, as well as the partners and service providers we trust, are located around the world. All Non-Personal Information that we collect is stored and processed in various jurisdictions around the world, for the purposes detailed in this Privacy Policy.

Personal informations

Personal Information may be retained, processed and stored in the United States of America, Ireland, Japan, Israel and other jurisdictions as necessary for the proper provision of our services and/or as required by law. 'required.

How long is information retained

​Please note that we retain the information we collect for as long as necessary to provide the Services and to comply with our legal or contractual obligations to you, resolve disputes, and enforce our agreements.

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of leaving them in the moderation queue.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except their username). The site managers may also view, rectify, complete or delete incomplete or inaccurate information, at any time and at our sole discretion.

How we protect information  

The hosting service for our Digital Properties provides us with the WordPress online platform which allows us to provide you with the site. Your data may be stored through our hosting provider's data storage, database or general applications. It stores your information on secure servers behind a firewall and offers secure HTTPS access to most of its services

The Services are not intended for minor users. We do not knowingly collect information from children. If you are not an adult, you should not download or use the Services or provide any information to us.

​We reserve the right to request proof of age at any time to ensure that minors do not use our Services. If we learn that a person under the age of majority is using our Services, we may prohibit and block that user's access to our Services, as well as delete any information stored with us about that user. If you have reason to believe that a minor has shared information with us, please contact us as provided below.

​We will only use your personal information for the purposes set out in this Privacy Policy, if:

  • ​Use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide you with the Services or to provide you with our customer or technical support)
  • It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation
  • It is necessary for us to use your Personal Information for our legitimate interests as a business, provided that such use is at all times proportionate and respectful of your privacy rights.

If you reside in the EU, you can:

  • ​Request confirmation as to whether or not Personal Information about you is being processed, and access the Personal Information we store about you, as well as certain additional information
  • Request to receive Personal Information that you provide directly to us on a voluntary basis in a structured, commonly used and machine-readable format
  • Request rectification of your Personal Information that is under our control
  • Request erasure of your Personal Information
  • Object to the processing of personal data by us
  • Request restriction of processing of your Personal Information by us
  • File a complaint with a supervisory authority

However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements. If you have general questions about the Personal Information we collect and how we use it, please contact us as provided below.

In connection with providing the Site to our users, we may transfer information to affiliated entities or other third parties across the borders of your country or jurisdiction, to other countries or jurisdictions around the world . By using the Services, you consent to the transfer of your information outside of the EEA.

If you are located in the EEA, your Personal Information may only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection is in place to protect the Information personal. We will take reasonable steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that adequate safeguards are in place so that the risks of unlawful use, modification, deletion, loss or theft of your Personal information is minimized, and that these third parties act at all times in compliance with applicable laws.

Rights relating to your information

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we have about you, including that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.​

If you are a California resident using the Site, the California Consumer Privacy Act (“CCPA”) may give you the right to request access to and deletion of your information.

To exercise your right to access and delete your information, please contact us as provided below.

​Users of the Site who are California residents and under the age of 18 may request and obtain removal of any content they have posted by emailing us at the address listed below under " Contact us ". Any such request must be marked “California Removal Request” in your email. Any request must provide a description of the content that you wish to remove and information reasonably sufficient to permit us to locate that content. We reject all California Removal Requests that are not marked or submitted correctly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not guarantee complete or exhaustive removal of the affected content. For example, materials you have posted may be republished by another user or third party.

Changes or updates to the Privacy Policy

​We may revise this Privacy Policy from time to time in our sole discretion, and the most recent version will always be posted on our website (as indicated under “Last Revised”). We encourage you to review this Privacy Policy periodically for any changes. If there are material changes, we will post a notice on our website announcing these changes. Your continued use of the Services following notice of changes to our website will constitute your acknowledgment of and consent to such changes to the Privacy Policy and your agreement to be bound by the terms of any such changes.

Contact information

Name: Best of Tours SAS

Address: 171 B Avenue Charles de Gaulle 92200 NEUILLY-SUR-SEINE

Email: contact@therealtravel.com